Customer Solutions Officer

Requirements:

• Graduate of any four year course, with or without experience in an international BPO/Call Center setting (College graduates are also welcome to apply)

• For High School graduates or College undergraduates - at least 1 year BPO experience

• Above Average English Communication Skills

• Amenable to work in Bonifacio Global City, Taguig

• Amenable working on shifts, holidays, weekends & extended work hours

• Applicants should be Filipino citizens or hold relevant residence status

Responsibilities:

• Provide ‘worldclass’ service excellence to our banking clients by offering consistent excellent telephone banking experience

• Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures

• Processing of Online banking transactions which include financial entries & data maintenance

• Identify sales opportunities to further enhance client relationships

Why work with Us?

• Learn the basics of being a banker thru mastery of global banking and financial services

• Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)

• Develop leadership skills (problem solving, decision­making, negotiating, selling, working in a team, and effective communications)

CAREER GROWTH

• Be part of our pioneer or fast­ growing team of Phone Bankers

• We have a 100% internal promotion policy. Most of our team leaders, managers, operations heads started as Phone Bankers and were trained and developed from within

• Enjoy talent development programs that can make you part of our future leaders

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