Customer Solutions Officer
- LocationBonifacio Global City, Taguig, Philippines
- Job typeFull time
Requirements:
• Graduate of any four year course, with or without experience in an international BPO/Call Center setting (College graduates are also welcome to apply)
• For High School graduates or College undergraduates - at least 1 year BPO experience
• Above Average English Communication Skills
• Amenable to work in Bonifacio Global City, Taguig
• Amenable working on shifts, holidays, weekends & extended work hours
• Applicants should be Filipino citizens or hold relevant residence status
Responsibilities:
• Provide ‘worldclass’ service excellence to our banking clients by offering consistent excellent telephone banking experience
• Attend to both inbound & outbound telephone calls in accordance with the standard operating procedures
• Processing of Online banking transactions which include financial entries & data maintenance
• Identify sales opportunities to further enhance client relationships
Why work with Us?
• Learn the basics of being a banker thru mastery of global banking and financial services
• Opportunity to interface with multicultural clients across the globe (Speak with clients from US, UK, Australia & Singapore)
• Develop leadership skills (problem solving, decisionmaking, negotiating, selling, working in a team, and effective communications)
CAREER GROWTH
• Be part of our pioneer or fast growing team of Phone Bankers
• We have a 100% internal promotion policy. Most of our team leaders, managers, operations heads started as Phone Bankers and were trained and developed from within
• Enjoy talent development programs that can make you part of our future leaders
About Global Banking Careers
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